Privacy Policy

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name
• Email address
• Phone number
• Account identifiers
• Doctor or patient profile information

b. Health Information

• Self-reported symptoms
• Health-related inputs, including heart rate, blood pressure, oxygen level, respiration rate, medication logs, prescriptions, medical notes, reports, scan results, consultation history, and other information entered or uploaded in the app

c. User Content

• Chat messages
• Doctor notes
• Prescription text
• Uploaded images or files
• Call-related content and consultation records

d. Device, Usage, and Diagnostic Data

• Device type and model
• Operating system
• App usage logs
• Crash reports and diagnostic data
• IP address, used for security, diagnostics, and internal analytics

e. Location Data

If enabled or provided, we may collect location-related information such as country, locality, address fields, latitude, and longitude to support app functionality.

f. Audio Data

If voice, transcription, or call-related features are used, audio or voice-related data may be processed to provide those features.

2. Use of Data

We use your data for the following purposes:

• To provide, operate, and personalize APOIO services
• To support telehealth consultations between patients and healthcare professionals
• To generate health-related summaries, analysis, prescription checks, chat responses, and other app features
• To analyze app usage and improve app functionality
• To provide customer support and troubleshoot technical issues
• To maintain safety, security, and fraud prevention
• To comply with legal obligations and protect users and services

We do not use health information for advertising or marketing purposes.

3. AI Features and Third-Party AI Processing

Some APOIO features use artificial intelligence to help generate summaries, analysis, prescription checks, chat responses, or other health-related support.

Before personal or health data is sent for AI processing, the app explains what data may be sent, identifies the recipient, and asks for the user’s permission where required.

Depending on the AI feature used, the following data may be sent for AI processing:

• Patient profile identifiers
• Available medical history
• Health scan results and vital signs
• Symptoms and health-related inputs
• Prescriptions and prescription notes
• Medical reports or uploaded files
• Consultation and call information
• Doctor chat messages and conversation history
• Optional image URLs submitted in chat
• Language and voice preferences
• Location fields, if available and relevant to the feature

This data may be sent to APOIO servers and to third-party AI service providers, including Google Vertex AI Gemini and Microsoft Azure OpenAI Service, depending on the AI feature used, for the purpose of generating the requested AI response.

For example, the Doctor Chat feature may send the doctor’s message, conversation history, optional image URL, language, voice preference, and location fields, if available, to APOIO servers and Google Vertex AI Gemini to generate an AI chat response.

Other APOIO AI features, such as AI summaries, AI analysis, prescription checks, transcription, or related health-support features, may use Microsoft Azure OpenAI Service or other service providers to generate the requested response.

APOIO does not sell personal or health information to AI providers. We require service providers that process personal or health data, including AI service providers, to protect the data using confidentiality, security, and data protection obligations that provide the same or equivalent level of protection required by this Privacy Policy.

AI-generated content is provided for informational and clinical support purposes only. It is not a substitute for professional medical judgment, diagnosis, or treatment.

4. Data Sharing and Disclosure

We do not sell your personal or health information to third parties.

We may share data with:

• Service providers who help us operate the app, including hosting, analytics, diagnostics, communication, storage, payment, and AI processing providers, under confidentiality and data protection agreements
• Healthcare providers involved in providing care or consultation through APOIO
• Emergency services, only with explicit consent or in life-threatening situations where permitted by law
• Law enforcement, regulators, or courts, only when required by applicable law or legal process

5. User Consent and Control

You control your personal and health data.

• You may update or delete your information through the app where available
• You may request deletion of your account and associated data
• You may choose not to use AI features
• Before AI features send personal or health data to a third-party AI service, the app requests your permission where required
• You may change device permissions, such as camera, microphone, photos, notifications, and location, in your device settings
• You may withdraw consent by contacting us or by discontinuing use of the relevant feature

6. Data Retention

We retain personal and health data only as long as necessary to provide services, support consultations, comply with legal obligations, resolve disputes, maintain security, or as otherwise required by applicable law.

Upon your request, we will delete your data in accordance with applicable data protection laws, unless retention is required by law or necessary for legitimate legal or safety reasons.

7. Security

We implement appropriate technical and organizational safeguards to protect your data, including:

• Encryption in transit
• Encrypted storage where appropriate
• Access controls and user authentication
• Secure servers
• Operational monitoring and security procedures

No system can be guaranteed to be completely secure, but we take reasonable measures to protect personal and health information.

8. Children’s Privacy

This app is not intended for use by individuals under the age of 13, or a higher age where required by local law. We do not knowingly collect personal data from children without appropriate consent.

9. International Data Transfers

Your information may be processed outside your country of residence, including in jurisdictions with different data protection laws. Where required, we use appropriate safeguards for international transfers of personal and health information.

10. Deleting Account Data

Users have the right to request deletion of their data from APOIO databases.

To request deletion of your data, please visit:

https://apoio.ai/delete-account/

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Email: info@galenica.ai
Phone: +258 87 197 2835
Address: Av. Mao Tse-Tung 930, Maputo, Mozambique