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Apoio Healthbot

Privacy Policy

Privacy Policy

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name
  • Email address
  • Phone number 

b. Health Information

  • Self-reported symptoms
  • Health-related inputs (e.g., heart rate, blood pressure, medication logs)

c. Device & Usage Data

  • Device type and model
  • Operating system
  • Log data (app usage, crash reports, diagnostic data)
  • IP address (for internal analytics and security)

2. Use of Data

We use your data for the following purposes:

  • To provide and personalize the services in the app
  • To analyze usage and improve app functionality
  • To support health-related recommendations and features
  • To comply with legal obligations and protect our users and services

We do not use your health information for advertising or marketing purposes.

3. Data Sharing and Disclosure

We do not sell your personal or health information to third parties.

We may share data with:

  • Service providers who help us operate the app (e.g., hosting, analytics), under strict confidentiality and data protection agreements.
  • Healthcare providers or emergency services, only with your explicit consent or in life-threatening situations.
  • Law enforcement or regulators, only when required by applicable law or court order.

4. User Consent and Control

You control your personal and health data:

  • You may update or delete your information at any time through the app’s settings.
  • You may withdraw consent for data collection by uninstalling the app or contacting us.
  • For Android permissions, you can change access in your device settings at any time.

5. Data Retention

We retain personal and health data only as long as necessary to provide services or as required by law. Upon your request, we will delete your data in accordance with applicable data protection laws.

6. Security

We implement appropriate technical and organizational safeguards to protect your data, including:

  • End-to-end encryption of health data
  • Access controls and user authentication
  • Secure servers and encrypted storage

7. Children’s Privacy

This app is not intended for use by individuals under the age of 13 (or higher age based on your jurisdiction). We do not knowingly collect personal data from children.

8. International Data Transfers

Your information may be processed outside your country of residence, including in jurisdictions with different data protection laws. We ensure appropriate safeguards are in place for international transfers.has context menu

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